To our Valued Faithway Customers:
The Farmer/Producer, the local Feed Store, Faithway Feeds, and our ingredient suppliers are all vital links in the essential food supply chain for our country. We are truly in this pandemic together, and we want to assure our Faithway customers that we are committed to fulfilling our part of this supply chain, by delivering requested products and supporting our dealer customers in any way possible.
In order to best serve our customers, we have taken necessary safety measures at our Guntersville AL and Tanner AL facilities to protect our employees, customers, and their families. Below is an update of some of the changes that we will be implementing until further notice.
- Our facilities will remain open during our regular business hours.
- We have instituted a warehouse/loading second shift to better handle the increased demand.
- We are utilizing our new warehouse in Tanner for extra inventory to meet higher demand.
- Ordering cutoff times will be changed to Noon each day.
- Some delivery days have been adjusted to accommodate demand.
- All our company owned trucks will continue to run 5 days/week. We will add Saturday deliveries if necessary. With on site fueling, we don’t expect any delivery interruptions.
- We have not experienced any disruption from our suppliers at this point.
For Virus Safety Protection
- Extra sanitation procedures have been implemented at all our facilities.
- No visitors will be allowed inside the buildings at our facilities.
- Inbound drivers will be directed by phone as to unloading Instructions/locations.
- Pick up customers are encouraged to remain outside the building but will be allowed into the customer pick up area if needed.
- To avoid longer waits, pick up customers are encouraged to arrive at their pickup appointment time.
- Our Faithway drivers will not be asking for signed delivery receipts, we will work on the honor system.
We ask that if your business hours have been adjusted, or your delivery/receiving procedures have changed, please let us know so we can accommodate those changes.
While it’s hard to understand why we are facing these current challenges, we will get through this pandemic together. At Faithway, I see this as an opportunity to demonstrate our commitment to our customers and employees.
Tommy Dailey
President/CEO Faithway Feeds
